Accessibility at Mercure Centro

Every guest deserves a comfortable, welcoming and seamless stay. We're committed to making our hotel as accessible and inclusive as possible, for guests with mobility needs, seniors, and anyone seeking a more convenient stay.

Located in the heart of Port Macquarie, minutes from the beach and Hastings River, the whole hotel is lift-accessible, with dedicated accessible rooms and step-free access throughout almost every part of the property.

Getting Around the Hotel

Accessible Accommodation

  • 1 fully accessible room, with grab rails and accessible bathroom design
  • 3 semi-accessible rooms, on upper floors with full lift access
  • 4 ground floor rooms in total

Parking & Arrival

  • Secure underground parking, with 2 designated accessible car spaces
  • Lift access directly from parking to reception and all guest floors
  • Assistance with luggage available on request

Public Areas & Facilities

  • Step-free access to reception, lobby and all key public areas
  • Lift access to every guest room floor
  • Accessible public restrooms
  • The only exception is the pool

Outlets & Function Spaces

  • Birdrock Bar & Grill offers step-free access, with flexible seating to accommodate mobility devices
  • Breakfast service is fully accessible
  • All function spaces are fully accessible
  • Staff are happy to assist with menu reading or meal service, and can accommodate dietary requirements. Just let us know when booking

Assistance Animals

Certified assistance animals are warmly welcomed throughout the hotel. We can provide water bowls and support with access routes as needed.

Support During Your Stay

  • Room selection based on your requirements
  • Directions and navigation within the property
  • Assistance with luggage
  • Information about accessible local attractions

Contact Us About Accessibility

For specific accessibility requirements or to confirm room features, please contact us directly before you arrive.

Mercure Centro Port Macquarie
Phone: +61 (0)2 6583 0830
Email: reservations@centrohotel.com.au
103 William Street, Port Macquarie NSW 2444

Accessibility FAQs

Yes. Mercure Centro has 4 ground floor rooms, including 1 fully accessible room with grab rails and accessible bathroom fittings, and 3 further semi-accessible rooms on other floors.

Yes. The hotel is fully lift-accessible, servicing every guest room floor from both reception and the underground car park.

Yes. We offer secure underground parking with 2 designated accessible car spaces and direct lift access to reception and guest floors.

Yes. Birdrock Bar & Grill offers step-free access and flexible seating to accommodate mobility devices.

Absolutely. Guests are encouraged to contact the hotel directly prior to arrival to ensure all accessibility needs are accommodated.